Basing from my past experience with the service department at Paradise Chevrolet in Temecula, my experience at the service department in Rorick Buick Cadillac was not was I was used to. The customer service is definitely not up to par with treating their "Cadillac" customers. I had a "warranty issue" and they were very hesitant to accomodate me with a loaner because they have to check it out first and later confirmed that it was the case. By the time they confirmed it, I was ready to pick up my car after a whole day w/o one. Not to mention that I have to go back when the parts are in. I wonder if it has always been this way in this location or is it the "changes of the times."