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| Rorick Buick CadillacFeatured |
| Listing Information | ||||
|---|---|---|---|---|
| Average Visitor Rating: | 2.00 (Out of 5) | |||
| Number of ratings: | 1 | |||
| Hits: | 459 | |||
| Added: | 2006-07-02 02:59:06 | |||
| Last updated: | 0000-00-00 00:00:00 | |||
Reviews (1)
Service Department
Reviewed by Elaine, 2009-05-07 12:33:32 Basing from my past experience with the service department at Paradise Chevrolet in Temecula, my experience at the service department in Rorick Buick Cadillac was not was I was used to. The customer service is definitely not up to par with treating their "Cadillac" customers. I had a "warranty issue" and they were very hesitant to accomodate me with a loaner because they have to check it out first and later confirmed that it was the case. By the time they confirmed it, I was ready to pick up my car after a whole day w/o one. Not to mention that I have to go back when the parts are in. I wonder if it has always been this way in this location or is it the "changes of the times."
Reviewed by Elaine, 2009-05-07 12:33:32 Basing from my past experience with the service department at Paradise Chevrolet in Temecula, my experience at the service department in Rorick Buick Cadillac was not was I was used to. The customer service is definitely not up to par with treating their "Cadillac" customers. I had a "warranty issue" and they were very hesitant to accomodate me with a loaner because they have to check it out first and later confirmed that it was the case. By the time they confirmed it, I was ready to pick up my car after a whole day w/o one. Not to mention that I have to go back when the parts are in. I wonder if it has always been this way in this location or is it the "changes of the times."
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